If a receivable exists in favour of Galaxus Deutschland GmbH, the supplier will receive a so-called «credit note request» by e-mail. On receiving the e-mail, the supplier has two options:
- The supplier can either issue a credit note (PDF document) and send it to accounting@galaxus.de. Galaxus Deutschland GmbH will then deduct the amount from the next higher payment.
- Or, the supplier can transfer the requested amount directly to the bank account of Galaxus Deutschland GmbH. The bank details are provided in the article: What are Digitec Deutschland GmbH's bank details?
If suppliers do not agree with a credit note request, they can contact their responsible Category Management, or the Galaxus Deutschland GmbH Accounting department directly at accounting@galaxus.de.
Version 22.12.2021