Galaxus Deutschland GmbH orders from its partners according to unified processes, distinguishing between collective orders and direct deliveries (only for selected partners).
The Collective Order
The collective order is the most common type of order. Based on your specifications in the Initial Exchange Settings (IES), order times and order days are configured.
The idea behind the collective order is to consolidate Galaxus Deutschland GmbH's needs across all categories. The collective order is largely calculated automatically and sent out on a regular basis.
The ordering time of the collective order is, together with the configured delivery time and the availability from the data import, the basis for the online availability display of products that Galaxus Deutschland GmbH doesn’t have in stock.
In case you meet our requirements for direct deliveries and have signed corresponding contracts with Galaxus Deutschland GmbH, you are given the opportunity to send your articles directly to our customers. Direct delivery is triggered when all payment modalities are fulfilled. The customer addresses are transmitted to you accordingly.
Direct deliveries can either be configured for the entire product range or only for individual products.
Adherence to the expected delivery time is critical for customer satisfaction.